| SmartOffice | Redtail | |
|---|---|---|
| Monthly Cost | ||
| Included with Affiliation Fee for HTK Advisers | ✔ | |
| Non-HTK Advisers | - $60 FT - $100 IA |
$99 for up to 15 licenses |
| Emerging Advisers | Tiered Billing | |
| Assistants | $60 FT | |
| Additional Modules | Available at no additional charge. | Additional charges may apply. |
| General | ||
| Home Office Support from Solution Center & Practice Management Teams | ✔ | |
| Penn Mutual Data Feeds (Client, Policy, Investment) | ✔ | |
| 24/7 web-based access | ✔ | ✔ |
| Enterprise-level scalability | ✔ | |
| Full-service conversion of data from other CRMs | ✔ | |
| Multiple-office hierarchies (e.g., home and branch offices) | ✔ | |
| Reporting/data sharing across multiple offices | ✔ | |
| Security and Compliance | ||
| Email compliant (integrates with SMARSH) | ✔ | |
| Data encryption | ✔ | ✔ |
| Data backup | ✔ | ✔ |
| Disaster recovery | ✔ | ✔ |
| Multi-factor authentication | ✔ | ✔ |
| Advanced data visibility rules and restrictions | ✔ | |
| SSAE-16/SOC 2 compliance | ✔ | |
| New York DFS cybersecurity compliance | ✔ | |
| Meets SEC OCIE cybersecurity exam guidelines | ✔ | |
| Contact Management | ||
| Microsoft Outlook/Exchange contact sync | ✔ | |
| Household tracking | ✔ | ✔ |
| Notes | ✔ | ✔ |
| Contact groups (sets) | ✔ | ✔ |
| Client referral tracking | ✔ | ✔ |
| Mass correspondence | ✔ | ✔ |
| Page layout customization | ✔ | |
| Data import/export | ✔ | ✔ |
| List layout customization | ✔ | ✔ |
| Advanced list layout options | ✔ | |
| Custom fields | ✔ | ✔ |
| Record privacy/assignment | ✔ | |
| Client portal | ✔ | |
| Know Your Client (KYC) features | ✔ | ✔ |
| Detect duplicate contacts | ✔ | ✔ |
| Merge duplicate contacts | ✔ | ✔ |
| Built-in document storage/management | ✔ | ✔ |
| Integration with external document management systems (e.g., Docupace) | ✔ | ✔ |
| Integration with form-filling applications (e.g., Laser App) | ✔ | ✔ |
| Access CRM from within Microsoft Outlook, Word, Excel | ✔ | |
| Calendar Management | ||
| Microsoft Outlook/Exchange integration | ✔ | |
| Meeting/appointment and task tracking | ✔ | ✔ |
| Mass task reassignment | ✔ | ✔ |
| Group scheduling | ✔ | |
| View other users' calendars | ✔ | ✔ |
| Activity color coding | ✔ | ✔ |
| Print calendar | ✔ | ✔ |
| Comprehensive outcome tracking for completed activities | ✔ | |
| Communication | ||
| Send e-mail through Microsoft Outlook/Exchange | ✔ | |
| Post e-mail from Microsoft Outlook/Exchange to CRM | ✔ | |
| Mail merge through Microsoft Word | ✔ | ✔ |
| Support for Microsoft Word letter templates | ✔ | ✔ |
| E-mail alerts/notifications | ✔ | ✔ |
| SMS text alerts/notifications | ✔ | |
| Reporting | ||
| Ready-to-run reports | ✔ | ✔ |
| Custom report creation tools | ✔ | ✔ |
| Customizable dashboards | ✔ | |
| Add any report to dashboards | ✔ | |
| Link reports to Excel templates | ✔ | |
| Automatically generate and e-mail reports on a schedule | ✔ | |
| Unlimited, automated filters for sets/groups and lists | ✔ | |
| Sales and Marketing | ||
| Opportunity tracking | ✔ | ✔ |
| Automated sales process workflows | ✔ | ✔ |
| Marketing campaign tracking | ✔ | |
| Lead management | ✔ | ✔ |
| Territory management | ✔ | |
| Event/seminar management | ✔ | ✔ |
| Sales goal tracking | ✔ | |
| Call scripts | ✔ | |
| Presale activity/proposal tracking | ✔ | |
| Integration with popular marketing platforms (e.g., Constant Contact) | ✔ | ✔ |
| Investments | ||
| Account tracking | ✔ | ✔ |
| Position/asset tracking | ✔ | ✔ |
| Printable investment reports for clients | ✔ | |
| Asset allocation (target vs. actual) | ✔ | |
| Account data feeds from aggregators/custodians | ✔ | ✔ |
| Integration with portfolio management systems | ✔ | ✔ |
| Integration with financial planning/analysis applications | ✔ | ✔ |
| Account relationship/ownership tracking | ✔ | ✔ |
| Ability to track multiple advisors’ books of business | ✔ | ✔ |
| Fixed and variable annuity tracking | ✔ | ✔ |
| Subaccount position tracking (variable life/annuities) | ✔ | |
| Tracking of position balance history | ✔ | |
| Support for split accounts | ✔ | |
| Tracking of key account dates (e.g., RMD dates) | ✔ | |
| Insurance | ||
| Life policy tracking | ✔ | ✔ |
| Long-term care policy tracking | ✔ | ✔ |
| Disability policy tracking | ✔ | ✔ |
| Group policy tracking | ✔ | ✔ |
| Business group benefit and employee tracking | ✔ | |
| Rider tracking | ✔ | ✔ |
| Policy relationship/ownership tracking | ✔ | ✔ |
| New business (pending case) management/underwriting | ✔ | |
| Integration with paramedical service providers | ✔ | |
| Commission projection and reconciliation | ✔ | |
| Policy/pending case data feeds | ✔ | |
| Insurance carrier and product database | ✔ | |
| Presale activity and proposal tracking | ✔ | |
| Integration with life illustration tools (WinFlex, Ensight) | ✔ | |
| Advisor license/appointment/contract tracking | ✔ | |
| Support for split cases | ✔ | |
| Ability to track multiple advisors’ books of business | ✔ | ✔ |
| Tracking of key policy dates (conversion, end of level premium, end of term, etc.) | ✔ | |
| Sharing of case data with product specialists in other offices | ✔ | |
| Annuity order-entry integration (AnnuityNet) | ✔ | |
| Mobile | ||
| Apple iOS app (iPhone/iPad) | ✔ | ✔ |
| Android app | ✔ | ✔ |
| Mobile website | ✔ | ✔ |