About SmartOffice Pro
SmartOffice Pro is a CRM solution designed to help Waddell & Reed reps maximize their productivity, provide a high level of client service and drive sales. This page provides useful information you can use to get the most out of SmartOffice Pro.
Anytime you need help with SmartOffice Pro, please use the series of resources below:
SmartOffice Academy (located on you SmartOffice Dashboard)
Email: E-mail your question to smartofficesupport@ebix.. We normally reply within 24 hours (Monday through Friday), but, in most cases, you will hear back from us the same business day.
Phone: For urgent or complicated issues, call our technical support team at (626) 585-3515 Monday through Thursday 5:00AM to 5:00PM PST and Friday 5:00AM to 1:30PM PST. Please note that the support department is closed on most major holidays.
What's New? Find out here:
SmartOffice Pro integrates with many third-party applications. Here are a few integrations that Waddell & Reed reps will find especially useful:
Smarsh Exchange Sync: Keep key data like contacts and calendar activities accurate, consistent and synchronized between SmartOffice and Microsoft Outlook through an automatic, secure connection. For more information, please contact your sales representative.
Albridge AppLink: Navigate seamlessly between a client’s record in SmartOffice and the same client’s record in Albridge Wealth Reporting.
eFile (Docupace): Open a client’s eFile folder directly from that client's SmartOffice contact or investment account record.
eMoney: Export SmartOffice contact, policy and investment data into eMoney to quickly create financial plans for your clients.
Other SmartOffice integration partners include Laser App, MoneyGuidePro and Copytalk, just to name a few. See our comprehensive list of integrations.
SmartOffice Pro features collections of useful reports called dashboards. Dashboards give you real-time insights into your client database that you can use to make smart decisions for your practice. Click here to learn about the dashboards we’ve created especially for Waddell & Reed reps. And for more information about working with dashboards, read our Home Page and Dashboards overview.